Angelbee Nursing & Other Home Care Services  Jamaica

Angelbee Nursing and Other Home Care Services' (Angelbee's) service providers (housekeepers | cooks | gardeners/groundskeepers/caretakers | watchmen) are expected to adhere to the highest standard of service and generally to conduct him/herself in a way that reflects positively on Angelbee. Failure to do so will result in remedial action that may include termination of service depending on the severity of the breach involved.

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​​Persons representing Angelbee, including management, must take all reasonable actions to ensure that the service provided is acceptable and satisfactory to our clients and his/her significant other(s), which requires that activities are carried out in such a way that the client’s physical and emotional comfort and privacy are maintained; safety is ensured, and respect and positive regard are expressed by the service provider and perceived by the client(s).

​​It is anticipated that service providers embody the "fruit of the spirit," and all that entails - love, joy, peace, happiness, goodness, kindness, humility, and self-control, and take these along with their integrity, skills, and competencies to our clients whenever they are representing Angelbee to ensure that the standards outlined below are maintained.

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These standards must be maintained as long as the service provider (you) remain in the employ of the client and until the relationship is terminated, verbally or in writing, by either you or the client, which can be summarily during the probationary period or after the probationary period, with two weeks’ notice.

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CLIENT SAFETY

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Service providers must ensure that their actions do not expose the client to any level of risk. Be reminded that key bits of information can allow a cunning individual to gain illicit access to your employer(s). Be cautious! Never discuss the contents of your client's home, their planned vacation time when the home will be left unattended, the intricacies of accessing the property or the house, access codes that might come into your possession, key location if there is any, the guard dog's weakness for a particular food item, etc. ​Be mindful that your access to our client, your employer, can make you either a guardian of their safety or a threat to their safety. Do be a guardian.

 

​CONFIDENTIALITY

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Service providers must keep private, any information of a personal nature shared with you by a client. Clients have the right to know that private matters will remain private, within their homes. Hence, service providers at all levels are charged with treating all information gathered about the client with discretion and should only share information about the client if the client asks them to do so.​​​

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​CLIENT SATISFACTION

 

​​Service providers must complete each job with due care with the client's satisfaction being the result. Where you are assigned to a location with multiple clients and varying expectations, please aim to satisfy the highest level of expectation and not simply the expectation that requires the least effort. So, whether you are cleaning a house, cooking a meal, taking care of the garden, or doing some repair work around the house, determine the highest level of expectation, that is how the job is to be done to the highest standard, and aim to achieve that. 

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​PERSONAL APPEARANCE AND GROOMING

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​Service providers must dress in a manner that shows self-respect and readiness for the job, reflect positively on Angelbee, and instill confidence in the client. Please note expectations for the various roles.​

 

Housekeeper | Cook must:

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1. ​Be clean and appropriately attired while in the client's household in a uniform or scrubs if this is provided or a modest dress or pants/skirt and top, with no inappropriate exposure or imprinting of body parts.​

2. Have hair properly groomed in a modest hairstyle and off the collar with the hair covered.​

3. Have clean fingernails of appropriate length and color.​

4. Be free of encumbering jewelry and strong scents (creams, lotions perfumes, etc., which can cause an allergic reaction, rouse an unpleasant memory, or simply be unpleasant to the client who may not feel sufficiently empowered to complain so will bear the burden of your presence in silence. Surely that is not your desire!​​

 

Gardener/Groundskeeper/Caretaker must:​

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1. Be clean at the start of the day and appropriately attired for the job to be done with pants at the waist and no exposed underwear.​

2. Have hair clean and groomed​

3. Wear appropriate boots to prevent injury on the job

 

​​WORK RELATIONSHIPS | WORK ETHICS

 

Service providers must ensure that:

1. All actions on the job support good professional relationships with clients and their significant others, and with colleagues.

2. No unprofessional liaisons are developed with clients or their significant others.

3. ​All reasonable efforts are made to ensure your security when operating in the client's home.​

4. Visitors are never invited or allowed to visit a client’s home or be entertained while on duty outside the home.​

5. Reaping produce on the client's property is never done unless requested by the client and where this occurs, there is no assumption of a right to a portion of this produce, by the nurse.​

6. Cell phone use is kept to a minimum, indulged only when essential and done discretely.

7. Cell phone charging is done at home, not in the client’s home, except in an emergency and with expressed permission from the client.​

8. Headphones or Bluetooth are never worn on duty.​

9. Sleeping on the job only occurs when there is an agreed break time and in the place agreed with the client.​

10. Any intent to be absent from duty is made known to the client in advance to allow for a replacement to be sent in.​

11. You do not fix yourself meals at the client's home, using the client's stores, unless you are a live-in and this is agreed between you and the client.  Feel free to accept if it is offered.​

12. You never make requests for an increase in wages except through Angelbee and only when this is appropriate e.g., where hours or duties are increased, or an appropriate length of time has passed.​

13. You never complain about Angelbee matters to the client.

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PUNCTUALITY

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​The service provider has the duty and obligation to appear on duty at the agreed time and to complete tasks within a reasonable time. Where unforeseen circumstances may result in a late appearance on the job, the service provider must communicate this to the client or his/her representative before the appointed time of arrival, take all reasonable actions to arrive at work soonest, and apologize on arrival.

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PROBATIONARY PERIOD

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All service providers starting a new job placement must presume a probationary period of three (3) to six (6) months unless told otherwise. This gives both the service provider and client a period to decide if they are a good fit, without having any obligation to remain in an agreement that might be undesirable to either party.

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Service providers who fail to carry out their duties in a manner that meets Angelbee's standard, which is satisfactory to the client will expose him/herself to summary dismissal during the probationary period or dismissal with notice after probation has ended.

 

SUB-CONTRACTING OF SERVICE

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​The service provider is not allowed to sub-contract duties, which means you are not allowed to send any person not approved by Angelbee to do nursing duties assigned to you by Angelbee. To be absolutely clear, do not send your friend or family member to do your job when you are not able to be present nor invite your friends or family members to take up jobs with clients of Angelbee.

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STATUTORY OBLIGATIONS

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Angelbee’s service providers are responsible for remitting their statutory payments to the government, based on their earnings, and may include NIS, NHT, and Ed Tax.

 

Making these payments is not just the right thing to do, it is also in your best interest as paying into the National Insurance Scheme (NIS) will make you eligible for a government pension at retirement and paying into the National Housing Trust (NHT) will make you eligible for benefits from that scheme, which includes owning your own home.

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BREACH OF CONTRACT

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​The service provider will be deemed to be in breach of contract if he/she:

1. Fails to provide quality assurance, that is, fails to meet or exceed Angelbee' standards.

2. ​​Carries out any illegal or immoral acts while performing duties assigned by Angelbee.​

3. ​Is implicated in any illegal or immoral activities while contracted to Angelbee.

4. ​​Seeks to or develops any alternative financial arrangement with clients of Angelbee or clients derived through association with clients of Angelbee.​

5. Seek to charge Angelbee's client a higher rate that the rate agreed with Angelbee.

6. Discusses company (Angelbee) matters with clients of Angelbee.

 

The button to take you to the “Application Form,” the next step of the process, is below.

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I hope you will be blessed with a job that takes you to a new season in your life.​